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Admin setup guide

Organisation Setup

Adding subaccounts (level 3) to level 2 organisations

Enabling User Self Registration

ChatShipper User Roles

Measuring your messaging succes

Forms and Results

Forms FAQ's

Can results within a session be combined?

Result delivery explained

Solution Partner Guide

Client organisation setup - Creating a level 2 organisation

Using Agent Aliases - Solution Providers

Question: How can I Calculate a first and average response time?

Partner Pricing (as per September 1 - 2020)

New user sign up flow explained

Overview of Solution Partner - ChatShipper collaboration

Organization Templates - manage prefab resource sets

Question: Have you considered adding auto-routing to the next available operator with the fewest concurrent chats?

Consumer Media

Webwidget

Webwidget Quick Start

ChatShipper Webwidget capabilities

Basic setup ChatShipper Webwidget

Webwidget - Real-time data availability

WhatsApp Business

WhatsApp Business Account Application process

WhatsApp FAQ´s

Limitations of WhatsApp Business API

Conditions WhatsApp template Text Messages

WhatsApp Business templates - pricing

Facebook Messenger

Facebook Messenger quick start

Changes to Facebook Messenger concerning EU Policies - Dec. 2020

SMS

Adding Twilio SMS to ChatShipper

Email

Adding Custom Email

Conversational Email FAQ´s

Chatbots

ChatShipper Bot types and Botsharing explained

A Chatbot career

What does custom Chatbot development entail?

Legal

ChatShipper Terms of Service

ChatShipper Privacy Policy

ChatShipper - Data Processing Agreement

ChatShipper Acceptable Use Policy

ChatShipper: Sub-processors

ChatShipper Partner Terms

ChatShipper Developer Terms

GDPR & Cookies

ChatShipper & GDPR FAQ's

Ready made - GDPR consents

ChatShipper webwidget - Cookie statement

GDPR advice on ChatShipper Webwidget functionality

ChatShipper Webwidget Cookie Specification

Troubleshooting

What to do if ChatShipper is not working for you?

Audio Notifications

Not receiving ChatShipper emails?

Developer questions

ChatShipper Data Retention Policy

ChatShipper Data & System Incident Management FAQ´s

How to recognise a conversation type (web, email, whatsapp) in ChatShipper?

Single sign on available?

Could you advise about the Metrics API? Do we have access to it?

All Categories ​>​ ​Admin setup guide ​ > ​ ​Organisation Setup

Organisation Setup

4 articles

Adding subaccounts (level 3) to level 2 organisations

One organisation with one set of touchpoints, agents and know how may not cover it for you. Maybe you have multiple brands or business units with their own branding and specialist teams. ChatShipper…

Updated 4 months ago by Joost Rijlaarsdam

Enabling User Self Registration

You can allow teammembers or business partners to access your conversations in ChatShipper. Since ChatShipper is dealing with Personal Identifiable Information (PII) the access to conversations needs…

Updated 4 months ago by Joost Rijlaarsdam

ChatShipper User Roles

In ChatShipper we distinguish 5 users roles each of them with their own permissions and rights. Guest. Agent. Bot. Admin. Owner. This is what that looks like in ChatShipper > Configuration > Users Gu…

Updated 3 months ago by Joost Rijlaarsdam

Measuring your messaging succes

When you're All-in on Messaging becoming your #1 communication channel with your clients you need a clear set of metrics to be able to monitor your progress. We've got you covered! Introducing MECs.…

Updated 2 weeks ago by Joost Rijlaarsdam

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