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Creating a new conversation / contact

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Send knowledge base content to your contact

ChatShipper Mobile App

Canned Responses feature

Admin setup guide

Organisation Setup

Adding subaccounts (level 3) to level 2 organisations

Enabling User Self Registration

ChatShipper User Roles

Knowlegde Base

Proactive Aiding System - Push knowledge

ChatShipper Knowledge base FAQ's

Forms and Results

Forms FAQ's

Can results within a session be combined?

Result delivery explained

Webwidget

Webwidget Quick Start

ChatShipper Webwidget capabilities

Basic setup ChatShipper Webwidget

Webwidget - Real-time data availability

WhatsApp Business

WhatsApp Business Account Application process

WhatsApp FAQ´s

Limitations of WhatsApp Business API

Conditions WhatsApp template Text Messages

WhatsApp Business templates - pricing

Facebook Messenger

Facebook Messenger quick start

SMS

Adding Twilio SMS to ChatShipper

Conversational Email

Adding Custom Email

Conversational Email FAQ´s

Solution Partner Guide

Client organisation setup - Creating a level 2 organisation

Using Agent Aliases - Solution Providers

Question: How can I Calculate a first and average response time?

Partner Pricing (as per September 1 - 2020)

New user sign up flow explained

Overview of Solution Partner - ChatShipper collaboration

Organization Templates - manage prefab resource sets

Chatbots

A Chatbot career

What does custom Chatbot development entail?

Legal

ChatShipper Terms of Service

ChatShipper Privacy Policy

ChatShipper - Data Processing Agreement

ChatShipper Acceptable Use Policy

ChatShipper: Sub-processors

ChatShipper Partner Terms

ChatShipper Developer Terms

GDPR & Cookies

ChatShipper & GDPR FAQ's

Ready made - GDPR consents

ChatShipper webwidget - Cookie statement

GDPR advice on ChatShipper Webwidget functionality

ChatShipper Webwidget Cookie Specification

Troubleshooting

What to do if ChatShipper is not working for you?

Video Chat issues

Not receiving ChatShipper emails?

Developer questions

ChatShipper Data Retention Policy

ChatShipper Data & System Incident Management FAQ´s

How to recognise a conversation type (web, email, whatsapp) in ChatShipper?

Single sign on available?

ChatShipper Roadmap

All Categories ​>​ ​Admin setup guide ​ > ​ ​Organisation Setup

Organisation Setup

3 articles

Adding subaccounts (level 3) to level 2 organisations

One organisation with one set of touchpoints, agents and know how may not cover it for you. Maybe you have multiple brands or business units with their own branding and specialist teams. ChatShipper…

Updated 1 month ago by Joost Rijlaarsdam

Enabling User Self Registration

You can allow teammembers or business partners to access your conversations in ChatShipper. Since ChatShipper is dealing with Personal Identifiable Information (PII) the access to conversations needs…

Updated 1 month ago by Joost Rijlaarsdam

ChatShipper User Roles

In ChatShipper we distinguish 5 users roles each of them with their own permissions and rights. Guest. Agent. Bot. Admin. Owner. This is what that looks like in ChatShipper > Configuration > Users Gu…

Updated 1 month ago by Joost Rijlaarsdam

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