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ChatShipper Data Retention Policy

As per the docs, these types: https://developers.chatshipper.com/messaging/messagetypes/ chat: a regular chat message from an agent or from a consumer (default). card: a card-shaped message from an a…

Updated 3 months ago by Joost Rijlaarsdam

ChatShipper Data & System Incident Management FAQ´s

Does ChatShipper have an System Incident Management process in place? Yes, we do! We are running automated tests 24/7 which report back to us if tests fail. Incidents will be reported both on https:/…

Updated 3 months ago by Joost Rijlaarsdam

How to recognise a conversation type (web, email, whatsapp) in ChatShipper?

TLDR. A conversation has no type, its messages have a ´touchpoint´ Question: I use the API to Retrieve a Conversation /conversations/{conversation_id} to get conversations and now we have an issue to…

Updated 4 months ago by Joost Rijlaarsdam

Single sign on available?

Does ChatShipper offer a single sign-on option? Single sign-on, or SSO, is an identification system that uses trusted third-party sites, like Microsoft Active Directory, to verify users. This allows…

Updated 3 months ago by Joost Rijlaarsdam

Could you advise about the Metrics API? Do we have access to it?

The Metrics API is documented (draft) at the developers site, and works using the same API credentials as other endpoints. It consists of a basic "snapshot" endpoint, that is also used to display the…

Updated 1 month ago by Joost Rijlaarsdam

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