Contact waiting time indicator

Updated 2 months ago by Joost Rijlaarsdam

Client:

It would be really helpful to have an alert when a visitor has left a message and has been waiting for an answer for more than a given number of seconds.

ChatShipper:

While handling multiple conversations simultaneously you will inevitably want to understand who is waiting the longest for a reply from you.

We have solved this by adding a color indication on the contacts message indicator.

The indicator changes color

Green

0-15 seconds

Yellow

16-30 seconds

Pink

>31 seconds

Using our /next command will allow you to automatically jump to the longest waiting Contact. Nifty, right?

Here is Pascal explaining the feature


How did we do?