ChatShipper User Roles

Updated 1 week ago by Joost Rijlaarsdam

In ChatShipper we distinguish 5 users roles each of them with their own permissions and rights.

  1. Guest
  2. Agent
  3. Bot
  4. Admin
  5. Owner

This is what that looks like in ChatShipper > Configuration > Users

Guest user

  • Can self register with a whitelisted email address
  • Can Read conversations
ChatShipper Guest view -

Guest users have free access to ChatShipper

User / Agent

Everything a Guest user can plus:

  • Accept / Join conversations from channels
  • Send and receive message across touchpoints
  • Create new conversations / new contacts
  • Create and Submit Results
  • Search knowlegde base
  • Start / participate in team conversations

Admin user is a paid user license

Organisation bot

Everything a Agent can do plus:

  • Work 24/7 :)

Bot user is a paid user license

Admin users

Everything a Agent can do plus:

  • Configure organisations
  • Manage integrations
  • Manage users
  • Manage Channels
  • Manage Forms (flexible business cases)
  • Manage Inbound and Outbound routing rules
  • Manage Knowledge Base
  • Create / manage Webhooks

Admin user is a paid user license

Owner users

Everything a Admin can do plus:

  • Register on behalf of an Organisation
  • Sign DPA
  • Manage Payments / Billing account

Owner user is a paid user license


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